WhatsApp Automation Services
WhatsApp automation services that put your messages where customers actually look. With 98% open rates, WhatsApp outperforms email and SMS for customer communication. We build official Business API integrations - chatbots, order notifications, appointment reminders, and support automation that scales.
Your Messages Need to Be Seen
Email open rates average 20%. SMS feels intrusive. WhatsApp is where your customers already communicate every day.
Traditional Channels
- Email open rates below 20% - most messages ignored
- SMS costs add up and feel impersonal
- Phone support is expensive and hard to scale
- Customers miss important updates in inbox clutter
WhatsApp Business API
- 98% open rates - messages actually get read
- Rich media - images, documents, buttons in messages
- Two-way conversations that feel natural
- Automated responses without losing the personal touch
What You Can Automate
From transactional notifications to customer support, WhatsApp automation handles the communication that matters to your business.
Order Updates & Notifications
Order confirmations, shipping updates, and delivery notifications that customers actually see. Connect your e-commerce platform and keep buyers informed at every step.
Appointment Reminders
Reduce no-shows with automated appointment reminders. Patients, clients, and customers confirm or reschedule directly in the chat - no phone calls needed.
Customer Support Bots
Handle common questions 24/7 without adding support headcount. Escalate complex issues to humans when needed. Your customers get instant responses.
Broadcast Campaigns
Send targeted messages to customer segments - promotions, product launches, updates. Personalized content that lands in the main messaging app, not a spam folder.
CRM Integration
Sync WhatsApp conversations with your CRM. Customer context flows both ways - agents see history, and automated messages use customer data.
Multi-Agent Support Inbox
Multiple team members handle WhatsApp conversations from a shared dashboard. Assign tickets, track response times, and maintain conversation quality.
What We Build
Complete WhatsApp automation solutions, from chatbots to CRM integrations.
Conversational Chatbots
AI-powered chatbots that handle FAQs, collect information, qualify leads, and route conversations. Natural language processing for real conversations, not rigid menus.
Broadcast & Campaign Systems
Send personalized messages at scale. Segment audiences, schedule campaigns, and track delivery and engagement. All within WhatsApp policy compliance.
System Integrations
Connect WhatsApp to your existing tools - Shopify, WooCommerce, Salesforce, HubSpot, custom databases. Two-way data flow that triggers the right messages.
Analytics Dashboards
Track message delivery, response rates, conversation outcomes, and agent performance. Data that helps you optimize your WhatsApp channel.
Official WhatsApp Business API
We only build on the official WhatsApp Business API through authorized Meta Business Partners. This is not a grey-market solution that risks your business account or violates terms of service.
The official API requires proper setup - business verification, template approval, compliance with messaging policies. We handle all of this. Your automation runs on infrastructure that Meta supports, with proper opt-in management and message limits.
98%
Message open rate
Official
Meta API partner
Compliant
Template approval
Scalable
Enterprise ready
Our Process
From API setup to live automation, we handle the complexity so you get results.
Discovery & Planning
Understand your use cases, map customer journeys, and design the automation flows that deliver value.
API Setup & Verification
Set up WhatsApp Business API, complete business verification, and get message templates approved.
Build & Integrate
Develop chatbots, connect your systems, and build the automation logic that powers your use cases.
Launch & Optimize
Go live with monitoring in place. Track performance, refine flows, and scale what works.
Why Hexmount
WhatsApp automation requires API expertise, integration skills, and ongoing attention to policy compliance.
Official API Only
We build on the official WhatsApp Business API through Meta Business Partners. No grey-market solutions that risk account bans or compliance issues.
Full Integration
WhatsApp automation works when it connects to your systems. We handle the API complexity and integrate with your CRM, e-commerce platform, and databases.
Ongoing Support
WhatsApp policies change. Message templates need approval. We handle the operational complexity so your automation keeps running.
Related Services
WhatsApp automation is often part of a broader automation strategy.
Ready to Reach Your Customers on WhatsApp?
Tell us about your customer communication challenges. We will show you how WhatsApp automation can improve engagement, reduce support load, and keep customers informed.
Typically respond within 24 hours